EFFECTIVE MUNICIPAL MANAGEMENT TEAMS TO MOVE TOWARDS A COMMUNAL GOVERNMENT: A CASE STUDY OF THE MUNICIPALITY OF CHILLÁN

Abstract

This article is framed in the study of the effectiveness of management teams within a municipality of Chillan, Ñuble region, Chile. The objective was to determine limitations, challenges and opportunities in the construction of an effective municipal management team, in order to ensure the solution of the problems of the local community, from the perspective of the internal municipal logic. The research is positioned from the interpretative paradigm, the methodology was qualitative. The study used a semi-structured interview as the main information gathering technique, which was applied to the directors of the municipality of Chillán, the mayors of Providencia and Peñalolén and experts from the academic world and public administration. A second technique was a focus group worked with the management team, in order to reinforce key concepts associated with the categories of the study. Finally, documentation analysis was carried out on internal files of the Municipality, internal operating regulations, review of the municipal web page and Administrative Statute of the municipal employees. The analysis of the information collected was based on the use of the content analysis technique.