TRANSFORMATION IN PEOPLE MANAGEMENT IN THE CONTEXT OF NEW INSTITUTIONAL CHALLENGES ON INTERNAL REVENUE SERVICE

Abstract

The different challenges of the service have generated the need to make transformations in order to fulfill its institutional mission of increasing revenue collection. This made necessary a new way of managing the employment and development of people in the SII. With this, a new context was generated, which is complemented with the Law for Strengthening the SII, the Presidential Instruction on Good Labor Practices and the guidelines of the National Directorate of the Civil Service within the framework of the modernization of the State.

This new context is considered in the SII Strategic Plan of 2016, in whose roadmap for its implementation, People Development was considered as one of its four priority axes. Areas such as training, career, leadership, teams, work environment, are part of it. In 2017, within the framework of the new strategic definitions of the SII, axes are established that are incorporated to the previous ones.

This document is developed as an account of the experience of the People Development Subdirectorate of the SII during its modernization process, which consisted mainly in the implementation of a new People Development Model that translates into various projects, and their respective products, linked in the first instance to the Strategic Axis of People Development and then to its incorporation as a permanent element in the strategic management of the Service.

Its contents are presented as a tool to facilitate the dissemination of a people management model replicable and scalable in similar institutions, both at national and international level, becoming at the same time the foundation of knowledge management within the SII. Therefore, it is aimed at various audiences, such as specialists in the areas of people management or human resources, managers of public institutions, professionals, among others.