The influence of the factors in the student satisfaction with the use of business simulators in higher education programs

Abstract

Purpose: Institutions and faculty members in the field of business have incorporated tools such as simulators to enhance the teaching–learning process. Therefore, it is necessary to identify the factors that influence student satisfaction with their use.
Methodology: A literature review was conducted in Scopus and Web of Science databases, which provided the foundation for constructing the data collection instrument. This instrument was applied to 141 students from an Argentine university. Data analysis was carried out using the Smart PLS model, which revealed the relationships between the factors studied and student satisfaction.
Results: The results of this study indicate that the factors influencing students' satisfaction with the use of simulators include teaching performance, interactivity, visual feedback, and clear iconography. Therefore, when the interface is well designed and supported by an experienced instructor who facilitates the use of business simulators by integrating academic content with the business context, student satisfaction increases. These findings are consistent with those of Gaviria et al. (2024).
Implications: This study provides practical insights for educational institutions, simulator developers, and business organizations seeking to strengthen competencies, promote practical learning, and enhance the application of knowledge in business education. Integrating these factors can improve simulator design, foster skills development, and enhance practical application in the field of business education.
Originality: This study examines technological, human and aesthetic components, highlighting their contribution to students' satisfaction with simulator use. The human factor the teacher is highlighted as a key element in the educational process.