INFLUENCE OF PSYCHOSOCIAL FACTORS ON HEALTH PROFESSIONALS WORKING REMOTELY

Abstract

The COVID-19 pandemic necessitated a reconfiguration of work practices across numerous sectors. Within the healthcare field, telemedicine emerged as a crucial strategy for maintaining continuity of care while minimizing exposure to the virus. This review aims to examine the impact of various psychosocial risk factors on healthcare professionals engaged in telework and to propose evidence-based recommendations to mitigate potential negative outcomes. A comprehensive literature search was conducted using platforms such as the University of Concepción Library, PubMed, and Google Scholar. The review initially included 13 publications, and an additional 8 articles were incorporated through reference tracing, thereby enhancing the analytical depth and scope of the study. The analysis is structured around five key areas: psychosocial factors associated with teleworking, mental health risks, other relevant considerations, telework among healthcare personnel, and a set of practical recommendations addressing the identified risks. The findings indicate that healthcare workers are susceptible to developing work-related musculoskeletal disorders (WMSDs) due to repetitive tasks, as well as mood disorders linked to diminished social interaction. To reduce the impact of psychosocial risk factors, the following strategies are recommended: the establishment of realistic work schedules, the maintenance of clear and effective communication, negotiation of household responsibilities with family members, and the implementation of structured communication regarding availability and work-related obligations within the home environment.