PERCEIVED QUALITY OF NURSING CARE FOR HOSPITALIZED PATIENTS

Abstract

The aim of this investigation was to determine the perceived quality of nursing care for patients hospitalized in an institution Health Services Barranquilla (Colombia). Method: A descriptive, cross-sectional, quantitative study, in which 158 patients were surveyed through a questionnaire of perceived quality, after fulfilling the inclusion criteria, was conducted. The data were tabulated and graphicated in Microsoft Excel, using central tendency measures and absolute and relative frequencies, keeping the appropriate ethical and methodological rigor. Results: 44% were male and 56% female, with a mean of 48.5 years old. The perceived quality of nursing care is “worse and much worse than I expected” by 4%, “As I expected” by 17%, and “Better, much better than I expected” by 78%. The 48.7% were “Very Satisfied”, 48.1% “Satisfied”, and 3% “Soon and Not Satisfied” Conclusion: 78% of patients showed high levels of perceived quality of nursing care, 17% modest levels of perceived quality, and 4% lower levels of perceived quality. The 96.8% was satisfied and 97% would recommend the hospital.