BURNOUT SYNDROME AND LABOR SATISFACTION AS PREDICTORS OF QUALITY OF THE HOSPITAL NURSING ATTENTION

Abstract

Objective: To establish whether there is a relationship between the Burnout Syndrome and job satisfaction with the quality of care provided by teams of nurses in a highly complex public hospital in the Metropolitan Region of Chile. Method: Descriptive and correlational observational study of mixed-ecological type. The studied sample was 35 nurses, distributed in 12 shifts, of the services of Medicine and Surgery and 402 patients in a stage of discharge or recovery of their acute disease hospitalized in these services. Measures: For the measurement of the burnout syndrome, Spanish Burnout Inventory was used; to measure job satisfaction the hospital satisfaction survey was applied and the scale SERVQUAL was used to measure of the user satisfaction. Results: Nurses presented average levels of job satisfaction (Mean=3.18 DS=0.38; regarding the SQT, the overall result shows low values (Mean=23.62 DS=9.63) and with respect to the quality of attention perceived by users, it can be seen that all expectations tend to be higher than 6.5. Most of the factors of job satisfaction showed statistically
significant negative correlations with the SQT factors. The relationship between the overall job satisfaction of the nurses’ teams and the quality of global attention perceived by the users does not present a significant correlation, yet statistically positive relationships between some of their factors were found. Conclusion: The relationship between SQT and job satisfaction with the Quality of care presents findings that are inconclusive, since the correlations present different levels of statistical significance among the factors. Global job satisfaction factors showed a low positive correlation with quality of care and the relationship between global burnout syndrome and perceived quality of care presented very low and negative relationship with global quality of care.