PERCEPTION OF NURSES AND FAMILIES OF PATIENTS REGARDING IMPORTANT CARE BEHAVIORS

Abstract

Objective: To determine whether there are differences between nurses of hospitalized patients and their relatives, regarding the perception they have of what care behaviors are important. Material and method: A cross-sectional descriptive study whose sample, stratified by service, consisted of 54 nurses and 96 relatives of a general hospital. To measure the response variable, the Caring Assessment Instrument (Care- Q) by Patricia Larson was used, which consists of 50 questions divided into 6 sub-scales that measure the behavior of the nursing professional in the delivery of care: a) it is accessible, b) explains and facilitates, c) comforts, d) anticipates, e) maintains a relationship of trust and f) monitors and follows up. Results: The prioritization of the first behavior,
represented by the subscale “monitors and follows-up”, coincides in both groups. Regarding the importance assigned to the rest of the care behaviors and their subscales, differences are observed in both groups. Conclusion: The prioritization of care categories and behaviors between nurses and patients’ relatives are different and, as a first choice, it focuses on technical type behavior rather than the development of social skills.