CUSTOMER’S RIGHTS PROBLEMATIZATION IMPLYING NURSING PROFESSIONALS’ RIGHTS PROBLEMATIZATION
Keywords:
Customers’ rights, ethics, problematizationAbstract
Through the notification of day-by-day practice of multiple situations regarding customer’s rights disrespect, a support practice has been developed aiming to problematize customer’s rights, among a group of nurses of a medical institution. The theoretical reference was created from Freire’s educational proposal, having as a methodological path the fulfillment of reflection-action circle, being as themes: workers’ rights disrespect; customers’ rights and advanced perspectives from the educational practice.
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