THE TRUSTWORTHINESS IN THE LEADER: A STUDY ON HEAD NURSES OF A HOSPITAL

Abstract

The trustworthiness in the leader is a multidimensional concept that makes it complex to determine which are its background. As a result, a consensus among nurses and technical paramedics was considered on the categories of behaviour which the leader manifest and which facilitate the perception that they are trustworthiness. Subsequently, behaviour categories were related with the main records of the trustworthiness in the leaders. The Delphi technique was used and a total of 67 workers of diverse services of a hospital were the participants and they were distributed in 4 groups. It was found that the most important categories of behaviour is the leaders’ impartiality and objectivity in decision making process, which reaffirms the importance of integrity and history of reliability of these. Finally, the ways to strengthen the trustworthiness in the leaders are discussed.